CustomerCentrix

David Johnson wrote a good article back in December entitled Building a Performance Assurance Center of Excellence tutorial. In it, David makes a solid high-level case for why performance testing is important.

Here is the excerpt:

Unfortunately, users usually remember the worst experience with a company better than the best experience. So, performance testing is a crucial component of any deployment because application performance has a direct impact on the end-user experience, which directly impacts your revenue stream. Performance testing can make the difference between a satisfied customer and a customer who switches to a competing provider.